Returns and Refunds

1. Company Information

This Refund & Returns Policy applies to all purchases made through the website of Fifth Sense Pte Ltd ("Fifth Sense", "we", "us", "our"), a company registered in Singapore.

Registered address: 54 Genting Lane, #06-01 Ruby Land Complex, Singapore 349562

UEN (Business Registration No.): 202011772R

Support contact: scientist@fifthsense.com.sg

2. Our Policy

As our products are ingestible health and wellness supplements, we do not accept returns or refunds for change of mind once an order has been delivered.

That said, if something isn't right with your order, we want to make it right. If your item arrives damaged, defective, incorrect, or otherwise not as described, you can request a refund or replacement, and we'll review it.

3. Requesting a Refund (Singapore Orders)

If you experience an issue with an order delivered within Singapore, including but not limited to:

• Product arrived damaged or faulty

• Incorrect item received

• Missing item(s) from your order

• Product quality concerns

please contact our support team at scientist@fifthsense.com.sg within 5 days of the delivery date, quoting your order number and, where applicable, photographic evidence of the issue. Each request is reviewed individually, and approved outcomes may include a replacement, store credit, or refund.

4. International Orders

For orders shipped outside Singapore, all sales are final and not eligible for refund, return, or exchange for change of mind, shipping delays, customs charges, or delivery issues caused by third-party couriers or local customs authorities. We encourage international customers to review product details carefully before purchase.

5. How to Request Support

To raise a support request, please email scientist@fifthsense.com.sg with:

• Your order number

• A description of the issue

• Photos of the product/packaging, where relevant

Our team will aim to respond within 4 business days of receiving your request.

6. What's Not Covered

The following are not eligible for refund, return, or exchange:

• Change of mind after purchase

• Products that have been opened, used, or consumed, where no issue is present

• Requests submitted after the 5-day window

• International orders, as set out in Section 4

7. Contact Us

If you have any questions about this Refund & Returns Policy, please contact us at:

Fifth Sense Pte Ltd54 Genting Lane, #06-01 Ruby Land Complex, Singapore 349562Email: scientist@fifthsense.com.sg